Privacy Policy

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Privacy Policy

Effective Date: September 1, 2026

Heavy Metal Custom Shop Inc., doing business as Heavy Metal Custom Shop (“Heavy Metal Custom Shop,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through our website, online forms, telephone calls, email communications, text-message communications, and interactions with our business.

This Privacy Policy applies to information collected through https://heavymetalcustomshop.com and through communications associated with our automotive services.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

  • Your first and last name
  • Email address
  • Telephone or mobile number
  • Mailing, billing, or service address
  • Vehicle information
  • Project and service information
  • Appointment requests and scheduling information
  • Photographs, documents, or other information related to your vehicle or project
  • Communications you send to us by website form, email, telephone, or text message
  • Payment and transaction information
  • Records showing when and how you consented to receive communications

When you visit our website, we may also automatically collect certain technical information, including:

  • IP address
  • Browser and device type
  • Operating system
  • Referring website
  • Pages viewed
  • Date and time of your visit
  • General website activity
  • Cookie and analytics information

2. How We Collect Information

We may collect information when you:

  • Complete a form on our website
  • Request an estimate, appointment, or consultation
  • Call, email, or text Heavy Metal Custom Shop
  • Provide information in person
  • Authorize us to work on your vehicle
  • Subscribe to communications
  • Respond to one of our messages
  • Interact with our website or online services

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests
  • Prepare estimates and discuss potential projects
  • Schedule, confirm, and manage appointments
  • Provide repair, maintenance, restoration, diagnostic, performance, fabrication, and related automotive services
  • Communicate about your vehicle, project, estimate, appointment, or account
  • Send requested photographs, documents, updates, or other information
  • Process transactions and maintain business records
  • Provide customer service and support
  • Send promotional communications when appropriate consent has been obtained
  • Improve our website, services, and customer experience
  • Protect our website, customers, employees, and business from fraud or misuse
  • Comply with applicable laws and legal obligations

4. Text-Message and SMS Communications

When you provide your mobile number and expressly agree to receive text messages, Heavy Metal Custom Shop may send you text messages concerning:

  • Responses to your questions or service requests
  • Estimates and estimate follow-ups
  • Appointment confirmations and reminders
  • Vehicle and project updates
  • Requests for additional information
  • Customer-service communications
  • Invoice, payment, pickup, or completion notifications
  • Occasional promotions, offers, or business updates when you have consented to receive marketing messages

Message frequency varies depending on your inquiry, appointments, services, and interactions with Heavy Metal Custom Shop. Messages may be recurring. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Heavy Metal Custom Shop.

You may opt out of text messages at any time by replying STOP. We also recognize other reasonable requests to stop messages, including “QUIT,” “END,” “REVOKE,” “OPT OUT,” “CANCEL,” or “UNSUBSCRIBE.” After opting out, you may receive one final non-promotional message confirming that your request has been processed.

For assistance, reply HELP, call Heavy Metal Custom Shop at (360) 392-8207, or email heavymetalcustomshop@gmail.com.

Carriers are not responsible for delayed or undelivered messages.

5. Mobile Information and SMS Consent

Heavy Metal Custom Shop does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-message consent records with third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support services, such as customer service and text-message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties.

We may provide limited information to technology providers that help us operate our website, customer-management systems, scheduling tools, and text-messaging services. These providers may access information only as necessary to provide services on our behalf and are not authorized by Heavy Metal Custom Shop to use mobile information for their own marketing.

6. How We Share Information

Heavy Metal Custom Shop does not sell or rent personal information.

We may disclose information in the following limited circumstances:

  • To service providers that perform website hosting, customer-management, scheduling, payment processing, communications, analytics, security, or other operational services on our behalf
  • To professional advisers, including accountants, attorneys, insurers, and business consultants
  • When required by applicable law, subpoena, court order, or governmental request
  • When reasonably necessary to investigate fraud, protect safety, enforce agreements, or protect our legal rights
  • In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable privacy requirements
  • With your direction or consent

Mobile telephone numbers, SMS consent records, and opt-in data are excluded from sharing for third-party marketing and promotional purposes.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, measure website performance, understand visitor activity, and improve our services.

Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website features.

Third-party services integrated into our website may collect information under their own privacy policies. These may include website-hosting, analytics, mapping, video, social-media, security, scheduling, and communications providers.

8. Information Security

We use reasonable administrative, physical, and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, email, or text-message service can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information by text message or through an unsecured website form.

9. Information Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to requests and provide services
  • Maintain vehicle, project, customer, and transaction records
  • Document communication consent and opt-out requests
  • Meet accounting, tax, insurance, warranty, and legal requirements
  • Resolve disputes
  • Protect and enforce our rights

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Your Choices and Requests

You may contact us to request that we:

  • Correct inaccurate contact information
  • Update your communication preferences
  • Stop sending promotional emails
  • Stop sending text messages
  • Answer questions about how we handle your information

To stop receiving text messages, reply STOP to any message. To unsubscribe from promotional emails, use the unsubscribe link in the email when one is provided or contact us directly.

Even after you opt out of promotional communications, we may continue to send communications necessary to address an active service request, transaction, legal obligation, safety concern, or warranty matter when permitted by law.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to websites operated by third parties. Heavy Metal Custom Shop does not control and is not responsible for the privacy, content, or security practices of third-party websites. We encourage you to review their privacy policies before submitting information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised policy will be posted on this page with an updated effective date.

14. Contact Heavy Metal Custom Shop

Questions or requests concerning this Privacy Policy may be directed to:

Heavy Metal Custom Shop Inc.
3819 Bakerview Spur
Bellingham, WA 98226

Phone: (360) 392-8207
Email: heavymetalcustomshop@gmail.com
Website: https://heavymetalcustomshop.com